Shipping policy

USA & U.S. Territories

We offer shipping via USPS or UPS.

We provide delivery time estimates during checkout for various shipping services. However, these are NOT guaranteed delivery times. UPS and USPS provide delivery time estimates based on performance data with a 90% accuracy. We do NOT offer  date-specific delivery guarantees due to frequent disruptions in courier services.

Free Shipping

Visit our page on Free Shipping for specific policies to see if your order qualifies.

International

WE HAVE SUSPENDED ALL INTERNATIONAL SHIPPING DUE TO CUSTOM'S RESTRICTIONS WITH VITAMINS AND SUPPLEMENTS. WE HOPE TO RESOLVE THIS MATTER SOON.

For International shipments, we offer USPS Priority Mail International. We do NOT allow shipments to International PO boxes.

Duties & Taxes: We do not calculate or charge any duties, taxes, or VAT for international orders. It will be your responsibility to pay any such additional amounts if required. WE STRONGLY SUGGEST you verify what duties & taxes your country may levy on nutritional supplements before placing your order.

We insure most of our international shipments with a 3rd party insurer. If an international package is NOT marked as "Delivered" using USPS tracking, we are required to wait 40 days from the ship date before we can file a lost package claim with our insurer. You agree to abide by this waiting period when shopping at N101 Nutrition, and also to assist us in filing a loss claim by completing a simple, online loss report provided by our insurer. If a package is marked as "Delivered" by USPS tracking, but it has not been received, this waiting period does NOT apply.

All Shipments

IMPORTANT:

  • When estimating delivery times, please allow 1 extra business day for order processing and do NOT include Saturday or Sunday.
  • A signature may be required at our discretion on some shipments.
  • Orders containing non-stock or Special Order items may require an additional 1–5 days, depending on the product, for us to order and receive the product before shipping. In some instances, we may ship non-stock items separately and will note this on your packing slip in your first shipment.

Heat Sensitive Items

Certain products, such as protein bars and gummies, are heat-sensitive. We cannot accept returns on these items due to heat damage. We suggest shipping to a location where packages are stored indoors and not outside during warmer months. If your shipment arrives warm, refrigerating these items often helps with any minor melting or softening. 

Lost/Damaged Shipments

If a shipment is lost or damaged, please contact our Customer Service team at service@n101.com as soon as possible. Please do NOT dispose of anything (merchandise, box, packing materials) until you have contacted us for instructions.  We suggest taking photos of any damage to document the incident properly.

Please do not file a claim if your package is lost or damaged. We will contact the shipping company and initiate an investigation on your behalf. Please use our  contact form and provide any necessary details. We will get back to you with instructions and ask for additional information as required.

In some cases, we will require a signed and dated statement from you describing the damage to the merchandise, as our insurer requires it.  By shopping with us, you agree to assist us by providing your signed statement on claims for lost or damaged merchandise, and by allowing us ample time to work with a carrier to locate a missing package or inspect damaged merchandise. For eligible claims, once we receive your signed statement, we will issue a refund or replacement, usually within 2 business days.

Additionally, we may want to retrieve the merchandise, at our expense, for inspection. This is why you should keep the box and all packing materials until you have contacted us for instructions. By shopping with us, you agree to assist us, if needed, in retrieving the merchandise.

We provide tracking information links via email and/or SMS text. Please use those links to monitor your order's shipping progress and estimated delivery date.  If you receive an "out for delivery" or "delivered" email or SMS text, and your package does not arrive the same day, please notify us via our contact form as soon as possible.

If your package does not arrive within 2 weeks of shipping, please notify our Customer Service team.  Domestic packages that are reported as "non-delivered" or lost more than 14 days after UPS or USPS reports "delivered" are not eligible for claims. It is your responsibility to contact us before the 14-day period expires so we can take appropriate measures to investigate and, if required, file a loss claim.

Refunds will be issued for eligible packages confirmed as lost.  We do not ship replacements for lost packages until a claim is settled with our insurer. If your package is lost and you do not wish to wait for a claim to be settled, you will need to place a new order.